App: Protect-Me — published by DIGIGRACE PTY LTD (Australia).
This page explains how to request deletion of your Protect-Me account and associated personal data, what data is removed, what data we are required to keep, and how long the process takes. It satisfies the data-deletion disclosure requirements of the Google Play Store, the Apple App Store, and the privacy laws of the regions where Protect-Me is offered.
How to request deletion
You can choose any of the three methods below. All three result in the same outcome.
Method 1 — In-app (fastest)
- Open the Protect-Me app on your phone.
- Tap Settings (gear icon, bottom tab bar).
- Scroll to the Data & Privacy section.
- Tap Delete Account and confirm.
The app then shows the date your account will be deleted. Your request enters a 30-day grace period during which you can still cancel it in the app (Cancel Deletion) or by emailing us; after that, deletion is permanent and irreversible.
Method 2 — Email
- Send an email to [email protected], from the email address associated with your Protect-Me account if it has one.
- Subject line: Delete My Account
- Body: include your account email, or your support code (in the app's Settings, under Help → Support code), so we can find your account. No further information is required.
We will reply within 2 business days to confirm the request and again once deletion is complete.
Method 3 — Written request
Write to the contact address published in our Privacy Policy § 12 (Contact Information). Include your account email address.
What data is deleted
The following data is removed from our active systems within 30 days of a confirmed deletion request, and purged from encrypted backups within 90 days:
- Account record (email address and the authentication record held by our third-party authentication provider)
- Profile information (name or display name, region, preferred language, comic character preference)
- Monitored email addresses you added for breach monitoring
- Breach alert history stored on our servers
- Push notification tokens
- Support communications with us
- Images submitted for fake face analysis are already not retained on our servers after analysis and so nothing further is stored to delete
What data is retained (and why)
A small number of records are retained after account deletion because we are legally required to keep them, because they belong to your Apple ID rather than to your account, or because they cannot be tied back to you:
| Data | Retention | Reason |
|---|---|---|
| Our records of app-store sales (the sales reports Apple provides us; they contain no personal information about you) | 7 years after the sale | Australian company law requires us to keep our financial records for 7 years (Corporations Act 2001, section 286) |
| Account-deletion audit record (internal identifiers, the timestamp, and which subscriptions the account was connected to — never the email itself) | Indefinite legal hold | Proof we honored your deletion request if challenged |
| Apple's record of your subscription (plan, status and renewal dates; no name or email) | While the subscription exists | It belongs to your Apple ID, not to your account, and lets the subscription reconnect if you use the app again with that Apple ID |
| Apple's notifications about your subscription (the changes Apple reports, such as renewals, cancellations and refunds) | 90 days after we receive each one | Applying each change exactly once |
| Security and fraud-prevention logs | Up to 90 days | Investigation of abuse, account takeover, and fraud — required to protect our users and the Service |
Your payment details and purchase history are held by Apple (and by Google Play, once Protect-Me for Android is available), under their own retention policies, and are outside our control. We never receive your payment details.
Timeline
| Step | Maximum time |
|---|---|
| We confirm your request | 2 business days |
| Data removed from live systems | 30 days from confirmation |
| Data purged from encrypted backups | 90 days from confirmation |
If your deletion is required to meet a statutory deadline in your jurisdiction (for example, a CCPA or PIPEDA request), we will process the request within the statutory window (typically 30 to 45 days).
Automatic deletion (no request needed)
Five categories of data are deleted automatically, without a request from you:
- Guest preview records: if you try the app without creating an account, the minimal guest record (no name, no email address) is retained for up to 3 months after the 14-day guest preview ends, then permanently deleted. If you subscribe without an account, the record is kept while it is connected to an active subscription, then deleted under this rule. There is no reminder, because a guest record has no email address.
- Accounts that never subscribed: if you create an account but never subscribe, the account is retained for 37 days after your guest preview ends. We send a warning email before deletion; unless you subscribe, the account and its data are then permanently deleted.
- Lapsed subscriptions: if your subscription ends and is not renewed, your account remains available with limited access for 30 days. We email a reminder before the end of that period; unless you re-subscribe, the account and its data are then permanently deleted on the same 30/90-day schedule above. A guest record has no email address and follows the guest preview rule above.
- Accounts we have disabled: if we suspend or terminate an account for breaking our Terms, the account and its data are permanently deleted 30 days after it is disabled. This does not cancel its subscription (see below).
- Accounts disconnected from a shared subscription: one Apple subscription can serve up to five accounts. When a sixth account uses it, the account that used it least recently is disconnected. We email that account; unless it is reconnected within 7 days, by opening the app with the Apple ID that holds the subscription, the account and its data are then permanently deleted. A guest record has no email address and follows the guest preview rule above.
Cancelling your subscription
Deleting your account, or deleting the app, does not cancel your subscription. The subscription belongs to your Apple ID, and Apple keeps renewing it until you cancel it; we cannot cancel it for you. To cancel:
- iPhone or iPad: Settings > [your name] > Subscriptions > Protect-Me > Cancel Subscription (works even after you delete the app)
- In Protect-Me: Settings > Subscription > Manage Subscription, which opens Apple's subscription settings
- On the web: sign in at account.apple.com and follow the instructions
Android (coming later): once Protect-Me for Android is available, Google Play Store > Menu > Subscriptions > Protect-Me > Cancel.
If you no longer want Protect-Me, cancel your subscription before requesting account deletion, while the Manage Subscription link in the app is still available to you. Refunds are Apple's decision; you can ask at reportaproblem.apple.com.
Questions
For any question about deletion, data retention, or general support, please email [email protected].
Document Version: 1.3 · Policy Version: 2026-09-29 · Last Reviewed: October 10, 2026