Terms & Conditions

1. Introduction and Acceptance of Terms

1.1 Agreement to Terms

Welcome to Protect-Me ("Service," "App," "we," "us," or "our"), available on the Apple App Store and Google Play Store. These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your," "Subscriber," or "Customer") and DIGIGRACE PTY LTD ("Company"), an Australian company.

By downloading, installing, accessing, or using our mobile application, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any applicable App Store or Play Store terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD, INSTALL, OR USE THE APP.

1.2 Geographic Availability

The Service is offered in the United States, Canada, Australia, New Zealand, Singapore, and Hong Kong, with the United Kingdom to follow. We determine your region from your App Store / Google Play storefront country.

Excluded regions: The Service is not offered in the European Union or the European Economic Area, the province of Quebec (Canada), South Korea, Japan, or Taiwan, because we cannot currently meet the regulatory and privacy requirements in those regions.

You can still follow other regions' scam alerts. Availability determines only where you can subscribe — not what you can read. Once you're using Protect-Me, you can set your Scam Alert profile to any region we cover — including Japan, South Korea, and Taiwan — and receive that region's scam-alert comics in its local language, wherever you are. Choosing another region's content is a personal preference and does not change which country's rules apply to you; that is always your app-store storefront country.

The Service is likewise not available in any jurisdiction where its use would violate applicable sanctions, export controls, or local laws, and we reserve the right to restrict or terminate access based on geographic location.

1.3 Eligibility

To use the Service, you must:

  • Be at least 16 years of age
  • Have the legal capacity to enter into a binding agreement under the laws of your jurisdiction
  • Not be located in a jurisdiction where the Service is not available (see Section 1.2)
  • Provide accurate and complete information when creating an account

1.4 Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Displaying a notice within the App
  • Sending a push notification or email to your registered email address
  • Updating the "Last Updated" date

Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

1.5 App Store Terms

If you downloaded the App from the Apple App Store or Google Play Store, you also agree to their respective terms of service. In case of conflict between these Terms and the app store terms regarding the app store's services, the app store terms prevail for those services.

2. Description of Service

2.1 Service Overview

Protect-Me is a consumer digital identity protection service that provides:

  • Email address data breach monitoring and alerts
  • Security recommendations and guidance for identified email breaches
  • Regional and global scam alerts based on emerging threats
  • Deepfake image detection with confidence scoring

2.2 Service Limitations

THE SERVICE IS PROVIDED FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY.

You acknowledge and agree that:

  • No Guarantee of Protection: The Service cannot guarantee protection against all scams, fraud, data breaches, or cyber threats. No security service can provide absolute protection.
  • Information Accuracy: While we strive to provide accurate and up-to-date information, we cannot guarantee the accuracy, completeness, or timeliness of threat intelligence data obtained from third-party sources.
  • Not Legal or Financial Advice: The Service does not provide legal, financial, or professional advice. Information and recommendations provided should not be construed as such.
  • Third-Party Data Sources: Our threat assessments rely on data from third-party intelligence providers. We do not control these sources and cannot verify all information.
  • Detection Limitations: Not all threats, breaches, or scams may be detected. New threats emerge constantly, and there may be delays in threat identification.
  • AI Second Opinion Only: Deepfake image detection is an AI-assisted second opinion with a confidence score — not a guarantee. A result suggesting an image appears authentic does not establish that it is genuine, and a result suggesting manipulation does not establish that it is fake. Never rely on a result as your sole basis for a decision; if you are unsure, do not send money or share personal details.

3. Accounts and Access

3.1 Guest Access and Account Creation

You may try the Service without creating an account. Guest access is a limited preview that lasts 14 days from your first use of the app on your device and includes a limited set of features — scam-alert comics for one selected region and a limited number of weekly image checks. When the guest preview ends, continued use of the Service requires a subscription.

To subscribe, or to add email addresses for breach monitoring, you must create an account. Accounts are created with Sign in with Apple at the moment you subscribe or add your first monitored email address. Before your account is created we ask you to confirm your age and your agreement to these Terms and our Privacy Policy.

Accounts created before Sign in with Apple was introduced continue to sign in with their existing email address and password. New email-and-password registration is no longer offered.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach
  • Keeping your Apple account secure (for Sign in with Apple) and using strong, unique passwords (for email-and-password accounts)

3.3 Account Accuracy

You agree to:

  • Provide accurate, current, and complete information
  • Update your information promptly if it changes
  • Not create accounts using false identities or on behalf of others without authorization

3.4 Account Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms
  • You provide false or misleading information
  • Your account is used for fraudulent or illegal activities
  • You access the Service from a prohibited region
  • Required by law or to protect our legitimate interests

Upon termination, your account information held by the Service (including your monitored email addresses) will be permanently removed within 30 days. Data managed by Apple App Store, Google Play, or other in-app purchase or platform providers is subject to their respective data retention policies.

Accounts and guest records may also be deleted automatically under the lifecycle rules described in Section 11.2 (guest preview data and lapsed subscriptions).

4. Subscription and Payment Terms

4.1 In-App Purchases

The Service offers subscription plans through in-app purchases via the Apple App Store and Google Play Store. By subscribing, you agree to the payment terms of the respective app store.

4.2 Subscription Plans

Subscription features and pricing are displayed within the App. Plans may include:

  • Monthly subscriptions
  • Annual subscriptions
  • Free trial periods (where available)

4.3 Free Trial

We offer a 14-day free trial for new subscribers as an introductory offer on either subscription plan, at the price shown in the App Store purchase sheet at the time you subscribe. During the trial:

  • No payment is taken until the end of the trial period
  • Unless cancelled at least 24 hours before the end of the trial, the subscription will automatically convert to a paid plan and your designated payment method will be charged by the app store
  • Trial eligibility is determined by the app store — one introductory offer per app-store account
  • Trial features are the same as the paid subscription

The free trial is separate from the 14-day guest preview (Section 3.1): the guest preview requires no account and no payment details; the free trial is part of a subscription purchase.

4.4 Payment Processing

All payments are processed exclusively through Apple In-App Purchase (App Store) or Google Play Billing (Play Store). Subscription entitlement and cross-platform receipt validation are orchestrated by our subscription provider, third-party subscription management service. We do not directly process credit or debit card payments and do not receive your payment card details.

  • You authorize the app store to charge your designated payment method
  • Billing occurs according to your selected plan (monthly or annually)
  • All prices include applicable taxes where required by law
  • Prices are displayed in your local currency as determined by the app store

4.5 Automatic Renewal

Subscriptions automatically renew unless:

  • You cancel at least 24 hours before the end of the current period
  • Auto-renewal is turned off in your app store account settings
  • We terminate your subscription

4.6 Cancellation

How to Cancel:

  • iOS: Settings > Apple ID > Subscriptions > Protect-Me > Cancel
  • Android: Play Store > Profile > Payments & subscriptions > Subscriptions > Protect-Me > Cancel
  • In-App: Settings > Subscription > Cancel Subscription

Cancellation Effect:

  • Cancellation takes effect at the end of the current billing period
  • You retain access until the end of the paid period
  • No partial refunds for unused portions of the subscription period

4.7 Refunds

Refund requests are handled by Apple or Google according to their respective policies:

  • Apple: Contact Apple Support or request via reportaproblem.apple.com
  • Google: Contact Google Play Support

We do not directly process refunds for in-app purchases. Refund eligibility is determined by the respective app store's policies.

4.8 Price Changes

We may change subscription prices. Price changes:

  • Will be notified in advance through the App
  • Take effect at your next billing cycle after the notice period
  • Require your acceptance for the new price upon renewal

5. Acceptable Use Policy

5.1 Permitted Use

The Service is intended solely for:

  • Personal, non-commercial use
  • Monitoring your own digital identity and accounts
  • Monitoring your email addresses for data breaches
  • Using deepfake image detection as an AI-assisted second opinion on image authenticity

5.2 Prohibited Conduct

You agree NOT to:

a) Misuse the Service:

  • Use the Service for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the Service's operation or security
  • Reverse engineer, decompile, or disassemble the App

b) Abuse Queries:

  • Submit automated or bulk queries without authorization
  • Use the Service to conduct surveillance on others
  • Check information belonging to others without their consent
  • Resell or redistribute threat intelligence data

c) Harmful Activities:

  • Use information from the Service to harm others
  • Engage in harassment, stalking, or intimidation
  • Facilitate fraud, phishing, or scam operations
  • Violate any applicable laws or regulations

5.3 Rate Limits

We may impose rate limits on Service usage to ensure fair access for all users. Excessive use may result in temporary or permanent restrictions.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service, including its design, features, content, trademarks, logos, and underlying technology, is owned by or licensed to us. All rights are reserved.

6.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on devices you own or control for personal, non-commercial purposes.

6.3 Restrictions

You may not:

  • Copy, modify, or distribute any part of the App
  • Use our trademarks without written permission
  • Create derivative works based on the App
  • Remove or alter any proprietary notices

6.4 Feedback

Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without compensation or attribution to you.

7. Disclaimer of Warranties

7.1 "As Is" Provision

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

7.2 Specific Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • Implied Warranties: Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Accuracy: That threat intelligence, breach data, or risk assessments will be accurate, complete, current, or error-free.
  • Protection: That the Service will protect you from all scams, fraud, identity theft, or cyber threats.
  • Availability: That the Service will be uninterrupted, secure, or free from errors or viruses.
  • Third-Party Data: The accuracy or reliability of data from third-party intelligence sources.

7.3 Consumer Protection Laws

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by:

  • The Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth))
  • Consumer protection laws in your jurisdiction that cannot be excluded by agreement

8. Limitation of Liability

8.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE, OUR DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Any loss of profits, revenue, data, goodwill, or other intangible losses
  • Any damages resulting from: your use or inability to use the Service; unauthorized access to or alteration of your data; any third-party conduct on the Service; any content or information obtained through the Service; financial losses from scams, fraud, or cyber attacks despite using the Service; decisions made based on information provided by the Service; any decision made in sole or partial reliance on a deepfake image analysis result or any other risk assessment, including reliance on a result indicating an image appears authentic

8.2 Liability Cap

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; AND (B) FIFTY UNITED STATES DOLLARS (US$50).

8.3 Basis of the Bargain

You acknowledge that:

  • These limitations are a fundamental element of these Terms
  • We would not provide the Service without these limitations
  • The limitations apply even if remedies fail their essential purpose

8.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

9. Indemnification

9.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless DIGIGRACE PTY LTD, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable legal fees, arising from or relating to:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any rights of a third party
  • Your violation of any applicable laws or regulations
  • Any unauthorized use of your account

This indemnification obligation does not apply to claims arising from our negligence, wilful misconduct, or breach of these Terms.

10. Third-Party Services

10.1 Third-Party Service Providers

The Service relies on a number of third-party processors and intelligence providers to operate. These providers are selected and may be changed at our discretion to improve the Service. Current providers include:

  • Authentication and identity: third-party authentication provider
  • Push notifications: third-party push notification service
  • AI services: third-party AI image-analysis provider (AI image analysis and alert-image generation)
  • Email delivery: third-party email delivery provider
  • Subscription management: third-party subscription management service
  • Threat intelligence: Have I Been Pwned (HIBP)
  • Object storage: third-party object storage (comic image hosting)
  • Hosting and infrastructure: our third-party hosting provider (VPS), a third-party CDN and DDoS protection provider (CDN and DDoS protection)
  • App distribution and payments: Apple App Store, Google Play

By using the Service, you agree that your data may be transmitted to these third-party service providers solely for the purpose of fulfilling the functions described in our Privacy Policy. The only personal data stored in our own database is your account email and monitored email addresses, which are encrypted at rest. Payment instruments and purchase records are managed by Apple App Store or Google Play.

We are not responsible for the accuracy, availability, or policies of these third-party services. Refer to our Privacy Policy for links to the privacy policies of each provider.

10.2 App Stores

The App is distributed through Apple App Store and Google Play Store. Your use of these platforms is subject to their respective terms and conditions.

10.3 Authentication Provider

Accounts are authenticated using Sign in with Apple or, for accounts created before Sign in with Apple was introduced, via email and password through a third-party authentication provider. We never see or store your Apple credentials or your password. Your use of these authentication services is subject to their own terms and privacy policies, which we will provide on request.

11. Privacy and Data Protection

11.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

11.2 Data Retention

We retain personal data only for as long as necessary to provide the Service. The full retention table is in §5 of our Privacy Policy; in summary:

  • Active accounts: Account data — encrypted email, profile, monitored emails, breach detection metadata, deepfake scan metadata — is retained for the duration of your account.
  • Deletion requests: When you request account deletion, your data is permanently removed within 30 days; backups are purged within 90 days. The only surviving record is a hashed audit row demonstrating that the deletion happened. You may cancel a deletion request within the 30-day window.
  • Guest preview data: if you use the Service without an account, we hold a minimal guest record (no name, no email address) to operate the preview. It is retained for up to 3 months after your guest preview ends, then permanently deleted.
  • Accounts that never subscribed: if you create an account but never subscribe, the account is retained for 37 days after your guest preview ends. We send a warning email to your account email address before deletion; unless you subscribe, the account and its data are then permanently deleted.
  • Lapsed subscriptions: if your subscription ends and is not renewed, your account remains available with limited access for 30 days. We send a reminder to your account email address before the end of that period. Unless you re-subscribe, your account and its data are permanently deleted at the end of those 30 days (backups purge within 90 days, as above).

11.3 Data Breach Notification

In the event of a data breach affecting our platform that compromises your personal data, we will:

  • Notify affected users as soon as practicable via email and/or push notification
  • Report the breach to the relevant data protection authority in the jurisdictions where we operate, including the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme (Privacy Act 1988, Part IIIC), the Office of the Privacy Commissioner of Canada (OPC) under PIPEDA, and U.S. state Attorneys General as required by applicable state breach-notification laws
  • Provide details of the breach, the types of data affected, and recommended steps you should take

11.4 Notifications and Communications

The Service may send you push notifications relating to breach alerts, scam warnings, and service updates. You can manage your notification preferences at any time through the Settings tab within the App, including opting out of non-essential notifications.

11.5 Regional Privacy Rights

Depending on your location, you may have additional rights under regional privacy laws:

  • U.S. (California) users: Rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • U.S. (other states) users: Rights under applicable state privacy laws (e.g., Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA)
  • Canadian users: Rights under the Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Australian users: Rights under the Australian Privacy Principles (Privacy Act 1988)
  • New Zealand users: Rights under the Privacy Act 2020 (NZ)
  • Singapore users: Rights under the Personal Data Protection Act (PDPA)
  • Hong Kong users: Rights under the Personal Data (Privacy) Ordinance (PDPO)

Service availability: The Service is not offered in the European Union or European Economic Area, the province of Quebec (Canada), South Korea, Japan, or Taiwan (see Section 1.2). Accordingly, the EU General Data Protection Regulation (EU GDPR) is not relied on as the legal basis for our processing, and we do not appoint an EU Representative under EU GDPR Article 27. The United Kingdom is a separate jurisdiction in which the Service is not yet offered; when it becomes available, the UK GDPR will apply and our UK representative will be identified in the Privacy Policy when appointed.

See our Privacy Policy for details on exercising these rights.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia, without regard to conflict of law principles.

12.2 Informal Resolution

Before initiating formal dispute resolution, you agree to contact us to attempt to resolve any dispute informally. We will attempt to resolve disputes within 30 days of receiving notice.

12.3 Jurisdiction

Subject to any mandatory consumer protection laws in your jurisdiction:

  • You agree that any legal action relating to these Terms shall be filed only in the courts of Victoria, Australia
  • You consent to the jurisdiction of such courts

12.4 Class Action Waiver

To the extent permitted by law, you waive any right to participate in class action lawsuits or class-wide arbitration against us.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published within the App, constitute the entire agreement between you and us regarding the Service.

13.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms. The remaining provisions shall continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

13.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet outages, or third-party service failures.

13.6 Notices

Notices to you may be sent via:

  • Push notifications within the App
  • Email to the address associated with your account

13.7 Survival

Sections 6 (Intellectual Property), 7 (Disclaimer of Warranties), 8 (Limitation of Liability), 9 (Indemnification), 12 (Dispute Resolution), and this Section 13 shall survive any termination or expiration of these Terms.

13.8 Language

These Terms are provided in English. If translated into another language, the English version shall prevail in case of any inconsistency.

14. Apple App Store — Additional Terms

The following terms apply because the App is distributed through the Apple App Store. To the extent of any conflict with the rest of these Terms, the following terms prevail for users who obtained the App from the Apple App Store.

  1. Acknowledgement. These Terms are concluded between you and DIGIGRACE PTY LTD only, and not with Apple. DIGIGRACE PTY LTD, not Apple, is solely responsible for the App and its content.
  2. Scope of licence. The licence granted to you for the App is a non-transferable licence to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions.
  3. Maintenance and support. DIGIGRACE PTY LTD, not Apple, is solely responsible for providing any maintenance and support services for the App. Apple has no obligation whatsoever to furnish any maintenance and support services for the App.
  4. Warranty. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are the sole responsibility of DIGIGRACE PTY LTD.
  5. Product claims. DIGIGRACE PTY LTD, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
  6. Intellectual property rights. In the event of any third-party claim that the App, or your possession and use of the App, infringes that third party's intellectual property rights, DIGIGRACE PTY LTD, not Apple, is solely responsible for the investigation, defence, settlement and discharge of any such claim.
  7. Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
  8. Developer contact. Questions, complaints or claims with respect to the App may be directed to: DIGIGRACE PTY LTD, [address: address 1], telephone [telephone: tel1], email [email protected].
  9. Third-party terms of agreement. You must comply with any applicable third-party terms of agreement when using the App.
  10. Third-party beneficiary. Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

15. Contact Information

For questions about these Terms, please contact us:

DIGIGRACE PTY LTD
Email: [email protected]

16. Acknowledgment

BY DOWNLOADING, INSTALLING, OR USING THE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

Document Version: 3.0 · Policy Version: 2026-08-24 · Last Reviewed: August 23, 2026